Public Satisfaction With The Service of SIM in Polrestabes Bandung City

Abstract

Quality of service is often used to see how the service performance of public organizations. Public service at the Office of SIM Maintenance Satlantas polrestabes bandung is one of the main task functions. Good service quality will make people feel comfortable and safe in enjoy. In this study, researchers want to know the Satisfaction of Public Service SIM on Polrestabes Bandung.? The purpose of this research is to know customer satisfaction and service quality of SIM in Polrestabes Bandung.This research uses a qualitative descriptive approach. Data collection technique is done by questionnaire, interview and observation. Which examines 2 (two) variables of customer satisfaction and quality of SIM services in Polrestabes Bandung and pressing on the phenomenon that occurred during the study. This formula is Direct Evidence, Reliability, Responsiveness, Guarantee and Empathy. From the results of research on direct evidence that includes facilities and infrastructure facilities have been very good and the community has been very happy with the new facilities, reliability that includes the success and reliability of officers in providing services are running well, the responsiveness that includes awareness and alertness has been running With lancer and the community feel satisfied because the officers always provide direction and guidance, the guarantee that includes the trust and confidence of the customer to the officer has been running with the maximum customer trustworthiness and empathy that includes the trust is running well because the customer believes to the officer has run maximally .