Felicia, Decy Nastiti, Faculty of Communications, Public Relations, Bandung Islamic University, Indonesia

• Vol 2, No 2, Prosiding Hubungan Masyarakat (Agustus, 2017) - Artikel
  Penanganan Keluhan Pelanggan oleh Customer Service terhadap Kepuasan Pelanggan di Rizen Hotel Premiere and Resort
  Abstract  PDF (Bahasa Indonesia)