Kegiatan Public Relations Ombudsman RI Perwakilan Jawa Barat

Abstract

Abstract--Throughout 2019 the Indonesian Ombudsman Representative of West Java Province has received reports of alleged maladministration in the administration of Public Services as many as 189 reports or an increase of 3,19% from the previous year which was only 175 reports. The number is still relatively small when compared to the number of people in West Java which reached 49 million inhabitants. Establishment of the Indonesian Ombudsman Baraya West Java Representative as a recipient of two-way reciprocal communication PR activities is expected to be able to provide more understanding to the community around the duties and functions of the Ombudsman, hear complaints and suggestions from the community, and participate in overseeing the running of public services. This study uses a qualitative method using a case study approach that aims to find out how the Community Baraya Ombudsman RI Representative of West Java in carrying out Public Relations activities of two-way reciprocal communication. From the research that used interview, observation and documentation data collection techniques, it was found that, communication activities carried out by the volunteer Baraya West Java Ombudsman socialization took the form of personal socialization and socialization which were packaged in the form of seminar activities aimed specifically at their respective organizations.

 

Key words--Public Relations Activities, Public Realtions Ombudsman, Pubic Relations Strategy, Baraya Ombudsman