Perbandingan Kualitas Pelayanan di Rumah Sakit Berbasis Syari’ah dengan Rumah Sakit Umum

Radya Adiwiguna Darajat, Hilmi Sulaiman Rathomi, Susan Fitriyana

Abstract


Abstract. Some hospitals are now syari’ah certified but still limited in number. Research on the quality of services at syari’ah hospitals in Indonesia is still small in number. This study aims to compare the quality of services in syari’ah-based hospitals with public hospitals. The method used is observational analytic with cross sectional design. Sampling using a cluster sampling method with 162 respondents inpatients class I, II, and III from two hospitals, namely syari’ah-based hospitals and public hospitals. Samples were taken using a service quality questionnaire at the two hospitals. The results of the study according to the Fisher Exact test showed that the aspects of Tangibility and Assurance/Emphaty aspects were statistically proven in syari'ah-based hospitals to have a better percentage compared to general hospitals (p = 0.02 and P = 0.04). The conclusion from this study shows that there is no significant difference in the quality of service between syari'ah based hospitals and general hospitals.

Keywords: Quality of health service, Syari’ah-based hospitals, General hospitals

Abstrak. Di Indonesia baru ada beberapa rumah sakit berbasis syari’ah. Saat ini masyarakat belum mengetahui mengenai kualitas pelayanan rumah sakit berbasis syari’ah. Penelelitian ini bertujuan untuk membandingkan kualitas pelayanan di rumah sakit berbasis syari’ah dengan rumah sakit umum.Metode yang digunakan adalah observasional analitik dengan desain cross sectional. Pengambilan sampel menggunakan metode cluster sampling dengan 162 responden pasien rawat inap kelas I, II, dan III dari dua rumah sakit yaitu rumah sakit berbasis syari’ah dan rumah sakit umum. Sampel diambil menggunakan kuesioner kualitas pelayanan pada kedua rumah sakit tersebut. Hasil penelitian menurut uji Fisher Exact menunjukan pada aspek Tangibility dan aspek Assurance/Emphaty terbukti secara statistik pada rumah sakit berbasis syari’ah memiliki persentase lebih baik dibandingkan dengan rumah sakit umum (p=0,02 dan P=0,04). Simpulan dari penelitian ini menunjukan rata-rata tidak perbedaan kualitas pelayanan yang signifikan antara rumah sakit berbasis syari’ah dengan rumah sakit umum.

Kata Kunci: Kualitas pelayanan kesehatan, Rumah sakit berbasis syari’ah, Rumah sakit umum



Keywords


Kualitas pelayanan kesehatan, Rumah sakit berbasis syari’ah, Rumah sakit umum

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DOI: http://dx.doi.org/10.29313/kedokteran.v0i0.21091

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