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Vol 2, No 2, Prosiding Keuangan & Perbankan Syariah (Agustus 2016) Pengaruh Kualitas Pelayanan terhadap Loyalitas Nasabah (Studi Kasus pada Tabungan Anak IB Maslahah Bank BJB Syariah KC Pelajar Pejuang Abstract  PDF (Bahasa Indonesia)
Riefan Asya Maulanna, Neneng Nurhasanah, Sri Suwarsi
 
Vol 2, No 1, Prosiding Keuangan & Perbankan Syariah (Februari 2016) The Analysis of Service Quality on the Satisfaction of Umrah Pilgrims in PT Amanah Mulia Travel Abstract  PDF (Bahasa Indonesia)
Sharah Istiqomah, Asep Ramdan Hidayat, Aan Julia
 
Vol 2, No 2, Prosiding Keuangan & Perbankan Syariah (Agustus 2016) Pengaruh Kualitas Pelayanan dan Pengetahuan Konsumen terhadap Keputusan Nasabah dalam Memilih Produk Asuransi Syariah di PT. Prudential Life Assurance Cabang Bandung Abstract  PDF (Bahasa Indonesia)
Nia Kania, N. Eva Fauziah, Sri Suwarsi
 
Vol 1, No 2, Prosiding Keuangan & Perbankan Syariah (Agustus 2015) KUALITAS PELAYANAN ISLAMI TERHADAP KEPUTUSAN NASABAH DALAM MEMILIH BANK BRI SYARIAH KCP CIMAHI Abstract  PDF (Bahasa Indonesia)
Nidhar Ramadhani, Neneng Nurhasanah, Ratih Tresnati
 
Vol 3, No 1, Prosiding Keuangan & Perbankan Syariah (Februari 2017) Pengaruh Penerapan Prinsip-Prinsip Syariah dan Kualitas Pelayanan terhadap Kepuasan Konsumen (Studi Kasus Hotel Narapati Indah Bandung) Abstract  PDF (Bahasa Indonesia)
Sylvia Pramesti Utami, Eva Fauziah, Eva Misfah Bayuni
 
Vol 4, No 1, Prosiding Keuangan & Perbankan Syariah (Januari 2018) Effect Of Quality Of Service To Customer Saticfaction (Case Study Panin Dubai Sharia Main Branch Office Bandung) Abstract  PDF
Faza Nadhira Luthfia, Dudung Abdurrahman, Ifa Hanifia Senjiati
 
Vol 3, No 2, Prosiding Keuangan & Perbankan Syariah (Agustus 2017) Pengaruh Kinerja Karyawan terhadap Kualitas Pelayanan Frontliner di BRI Syariah Kantor KAS UNISBA Abstract  PDF (Bahasa Indonesia)
Widya Nanda Wahyuni, Dudung Abdurrahman, Ifa Hanifia Senjiati
 
Vol 1, No 2, Prosiding Keuangan & Perbankan Syariah (Agustus 2015) PENGARUH KUALITAS MANAJEMEN KOMPLAIN TERHADAP KINERJA PELAYANAN ( STUDI KASUS PADA NASABAH DI BANK BJB SYARIAH KCP KARAWANG) Abstract  PDF (Bahasa Indonesia)
Anita Ratna Komala, Asep Ramdan Hidayat, Sri Suwarsi
 
Vol 3, No 2, Prosiding Keuangan & Perbankan Syariah (Agustus 2017) Analisis Etika Bisnis Islam Terhadap Penerapan Service Quality Pada Bank Syariah Mandiri KC Pajajaran Kota Bandung Abstract  PDF (Bahasa Indonesia)
Iin Qaniah utami Dewi, Titin Suprihatin, Ifa Hanifia Senjiati
 
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