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Vol 5, No 1, Prosiding Manajemen (Februari, 2019) Analisis Pelayanan Jasa dengan Model Service Quality dan Ishikawa Diagram pada Regata Hotel Bandung Abstract  PDF
Ghina Nisrina Firdaus Kusmayadi
 
Vol 4, No 2, Prosiding Manajemen (Agustus, 2018) Analisis Tingkat Pelayanan Jasa Menggunakan Metode Service Quality dan Ishikawa Diagram pada PT. Nusantara Jaya Sentosa Suzuki Setiabudhi Bandung Abstract  PDF
Luffi Ayu Maudyni, Nining Koesdiningsih
 
Vol 4, No 1, Prosiding Manajemen (Februari, 2018) Analisis Pelayanan Jasa dengan Model Service Quality dan Ishikawa Diagram pada PT Qiblat Tour Bandung Abstract  PDF
Niko Ahmad Ghifari, Tasya Aspiranti
 
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