Description of Patient Satisfaction Level to Anesthesia Services at RSUD Al-Ihsan Bandung

Muhammad Aries Dwi Prakoso, Saleh Trisnadi, Rika Nilapsari

Abstract


One of the health services in Indonesia is anesthesiology and intensive therapy provided at the hospital. The type of services provided by each hospital will vary, depending on the facilities and resources owned by the hospital. Patient satisfaction becomes the level of compliance which is an important component and an indicator of quality in health services. The purpose of this study was to determine the level of patient satisfaction on anesthesia services in RSUD Al-Ihsan Bandung. The research was conducted by descriptive observational method and using purposive sampling to patients who were operated upon under anaesthesia in RSUD Al-Ihsan Bandung. Data on the satisfaction level of anesthesia services were obtained from the questionnaire and interview using a validated form. The results showed that most respondents expressed satisfaction with pre-anesthesia and post-anesthesia services. The empathy aspect of pre-anesthesia and post-anesthesia services is the biggest aspect (82.9% and 74.3%) of patient satisfaction. While the aspects of fear and concern on pre-anesthesia is still a problem because the value is still high ie 25.7% means that many respondents are afraid. The anesthesia service at RSUD Al-Ihsan Bandung was good enough in all aspects (tangibles, empathy, reliability, responsiveness, assurance, fear and concern, and discomfort and needs) as indicated by satisfaction statement in most respondents.

 


Keywords


patient satisfaction, anesthesia service

References


Kementerian Kesehatan RI. Peraturan Menteri Kesehatan Republik Indonesia Nomor 519/MenKes/Per/III/2011 tentang Pedoman Penyelenggaraan Pelayanan Anestesiologi dan Terapi Intensif di Rumah Sakit. 2011.

Gebremedhn EG, Chekol WB, Amberbir WD, Flatie TD. Patient satisfaction with anaesthesia services and associated factors at the University of Gondar Hospital, 2013: a cross-sectional study. BMC. 2015. Tersedia di:http://www.biomedcentral.com/1756-0500/8/377

Fung D, Cohen MM. Measuring patient satisfaction with anesthesia care: A review of Curremt Methodology. Anesth Analg. 1998;87:1089–98.

Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med. 1998.

Tjiptono F, Candra G. Service, Quality, and Satisfaction. 3rd ed. Yogyakarta: Penerbit Andi. 2005.

Irawan H. 10 Prinsip Kepuasan Pelanggan. 1st ed. Jakarta: PT. Elex Media Komputindo. 2002.

Capuzzo M, Alvisi R. Is it Possible to Measure and Improve Patient Satisfaction with Anesthesia? Anesthesiol Clin. 2017 Feb. Tersedia di: http://dx.doi.org/10.1016/j.anclin.2008.07.008

Wolowicka L, Trjanowska L, Bartkowska SA BE. Patient satisfaction with anesthesia as a measure of quality of anesthesia care. Folia Med Cracov. 2001.

Myles PS, Williams DL, Hendrata M, Anderson H, Weeks AM. Patient satisfaction after anaesthesia and surgery: results of a prospective survey of 10,811 patients. Br J Anaesth. 2000 Jan;84(1):6–10.

Susanti Y, Azis Y, Kusnadi D. Pengaruh Appointment Registration System terhadap Waktu Tunggu dan Kepuasan Pasien. 2015.

Nugraha A. Studi Tentang Tingkat Kepuasan Pasien Terhadap Pelayanan Anestesi Umum Di RSUP Dr. Sardjito Yogyakarta. Skripsi. 2014. Tersedia di: http://etd.repository.ugm.ac.id/index.php?mod=penelitian_detail⊂=PenelitianDetail&act=view&typ=html&buku_id=73931&obyek_id=4




Flag Counter